Terms of Service

Last updated: May 4, 2026

PLEASE READ THESE TERMS OF SERVICE ("TERMS") CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. BY CREATING AN ACCOUNT, INSTALLING THE APPLICATION, ACCESSING THE SERVICES, OR INITIATING A STRAW+ SUBSCRIPTION, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.

These Terms of Service constitute a legally binding agreement between you ("Member," "User," or "you") and Liters Inc., a Wyoming Closed Corporation ("Company," "we," "us," or "our"), governing your access to and use of Straw, including our iOS application, Android application, the website located at straw.community, all associated community spaces, content, and features (collectively, the "Services").

1. ELIGIBILITY

To access or use the Services, you must:

  • Be at least eighteen (18) years of age

  • Have the legal capacity to enter into a binding contract

  • Not be prohibited from receiving the Services under applicable law

  • Provide accurate, current, and complete registration information

By accessing or using the Services, you represent and warrant that you meet all eligibility requirements. The Company reserves the right to terminate accounts and refuse service to any individual who does not meet these requirements.

2. THE SERVICES — FREE AND PAID TIERS

2.1 The Straw Application

Straw is a community and network for plasma donors. The Services are available through:

  • An iOS application distributed through the Apple App Store

  • An Android application distributed through the Google Play Store

  • A web application accessible at straw.community

The Services are free to download and free to access at the base community level. No payment is required to create an account or participate in the community.

2.2 Straw+ Subscription (Optional Upgrade)

Members may optionally upgrade to Straw+, a paid subscription tier that unlocks additional features. Straw+ is offered for two dollars (USD $2.00) per month following a thirty (30) day free period. Members may cancel at any time as described in Section 3.

The features included in Straw+ are described within the application and may be updated by the Company from time to time. The Company reserves the right to add, modify, or remove Straw+ features, provided that material reductions in Straw+ features will be communicated to active subscribers in advance.

3. STRAW+ SUBSCRIPTION, BILLING, AND PAYMENT

Straw+ subscriptions are processed differently depending on the platform you use to subscribe. The applicable terms for your subscription depend on which platform processes your payment.

3.1 iOS Subscriptions (Apple In-App Purchase)

If you subscribe to Straw+ through our iOS application, your subscription is processed by Apple In-App Purchase and is subject to Apple's Terms and Conditions and Apple's billing practices.

  • Payment will be charged to your Apple ID account at the confirmation of purchase

  • Your subscription automatically renews on a monthly basis unless cancelled at least twenty-four (24) hours before the end of the current period

  • Renewal charges occur within twenty-four (24) hours prior to the end of the current period at the then-current price

  • You can manage and cancel your subscription by going to your Apple ID account settings after purchase

  • Refunds for iOS subscriptions are governed by Apple's refund policies — the Company does not have direct authority to issue refunds for iOS subscriptions

  • The thirty (30) day free period is offered through Apple's introductory offer mechanism. Members who have previously used a free or discounted introductory offer for Straw+ may not be eligible for the free period again

3.2 Android Subscriptions (Google Play Billing)

If you subscribe to Straw+ through our Android application, your subscription is processed by Google Play Billing and is subject to Google Play's Terms of Service and Google's billing practices.

  • Payment will be charged to your Google account at the confirmation of purchase

  • Your subscription automatically renews on a monthly basis unless cancelled before the end of the current period

  • Renewal charges occur on the same day each month at the then-current price

  • You can manage and cancel your subscription through Google Play's subscription management interface

  • Refunds for Android subscriptions are governed by Google's refund policies — the Company does not have direct authority to issue refunds for Android subscriptions

  • The thirty (30) day free period is offered through Google's introductory offer mechanism. Members who have previously used a free or discounted introductory offer for Straw+ may not be eligible for the free period again

3.3 Web Subscriptions (Stripe)

If you subscribe to Straw+ through our web application at straw.community, your subscription is processed by Stripe, Inc. and is subject to Stripe's Terms of Service.

  • A valid payment method is required to initiate the free period

  • You will not be charged during the thirty (30) day free period

  • If you do not cancel before the expiration of the free period, your payment method will be automatically charged the then-current monthly subscription fee

  • Subscription fees are billed in advance on a recurring monthly basis

  • You may cancel your web subscription at any time through your account settings or by contacting us at info@liters.xyz

  • The Company offers a thirty (30) day money-back guarantee for new web-based paid subscriptions. If you are not satisfied within thirty (30) days of your first paid charge, contact us at info@liters.xyz to request a refund of that charge. After thirty (30) days from your first paid charge, web subscription fees are non-refundable except where required by applicable law

3.4 Cross-Platform Subscription Independence

Subscriptions purchased on one platform (iOS, Android, or web) cannot be transferred to or managed through another platform. To cancel your subscription, you must use the same platform through which you originally subscribed.

3.5 Price Changes

The Company reserves the right to modify Straw+ subscription pricing. We will provide reasonable advance notice of any price increase by email and through in-app notification. For platform-managed subscriptions (iOS and Android), price changes are subject to additional notice requirements imposed by Apple and Google.

3.6 Failed Payments and Subscription Lapses

If a payment fails:

  • For iOS and Android subscriptions: subscription management and retry attempts are handled by Apple or Google respectively

  • For web subscriptions: we will attempt to process your payment method again. If payment cannot be collected after reasonable attempts, your Straw+ access may be downgraded to the free tier until payment is received

Lapse of a Straw+ subscription does not affect your ability to continue using the Services at the free community level.

3.7 Taxes

All subscription fees are exclusive of applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities in connection with your subscription, excluding taxes on the Company's net income. Where Apple, Google, or Stripe collect and remit taxes on our behalf, those collections will be reflected in your billing.

3.8 Subscription Cancellation Does Not Delete Your Account

Cancelling your Straw+ subscription does not delete your account or remove your community presence. Your account remains active at the free community tier. To deactivate or delete your account, see Section 8.

3.9 Account Deletion Does Not Cancel Subscriptions

Deleting your account does not automatically cancel an active Straw+ subscription. To avoid further charges after account deletion, you must cancel your subscription through the platform that processes it (Apple, Google, or Stripe) before or after deleting your account.

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Account Creation

Access to the Services requires creation of an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

4.2 Account Security

You agree to: (a) immediately notify the Company of any unauthorized use of your account or any other breach of security; (b) protect your authentication credentials from unauthorized access; and (c) not share your account credentials with any third party. The Company will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to comply with these security obligations.

4.3 One Account Per Person

Each individual may maintain only one active account. Creation of multiple accounts for any purpose, including circumventing a suspension or ban, is strictly prohibited and may result in permanent termination of all associated accounts.

5. ACCEPTABLE USE

5.1 Permitted Use

Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial purposes as a plasma donor or donor-adjacent individual.

5.2 Prohibited Conduct

You agree not to, and will not permit any third party to:

  • Use the Services for any unlawful purpose or in violation of any applicable law or regulation

  • Post, transmit, or distribute content that is defamatory, obscene, harassing, threatening, discriminatory, or otherwise objectionable

  • Impersonate any person or entity or misrepresent your affiliation with any person or entity

  • Attempt to gain unauthorized access to any portion of the Services or any related systems or networks

  • Use automated tools, bots, scrapers, or data mining techniques to access or collect data from the Services without prior written consent

  • Transmit viruses, malware, or other harmful computer code

  • Interfere with or disrupt the integrity or performance of the Services

  • Harvest, collect, or store personal information about other members without their consent

  • Use the Services to advertise, promote, or solicit commercial products or services without prior written consent from the Company

  • Post content that constitutes medical advice, diagnosis, or treatment recommendations

  • Post content that infringes any intellectual property right of any third party

  • Circumvent, disable, or otherwise interfere with security features of the Services

  • Engage in any conduct that restricts or inhibits any other member's use or enjoyment of the Services

  • Use the Services to compete with the Company or the Straw ecosystem

  • Reverse engineer, decompile, or attempt to extract the source code of the Services or our applications

5.3 Medical Advice Disclaimer

THE SERVICES ARE NOT A MEDICAL RESOURCE. NOTHING POSTED, SHARED, OR COMMUNICATED THROUGH THE SERVICES CONSTITUTES MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALL HEALTH-RELATED CONTENT SHARED BY MEMBERS REPRESENTS PERSONAL EXPERIENCE ONLY. MEMBERS SHOULD CONSULT QUALIFIED HEALTHCARE PROFESSIONALS FOR ANY MEDICAL QUESTIONS OR CONCERNS. PLASMA DONATION ELIGIBILITY IS DETERMINED BY CENTER MEDICAL PERSONNEL AT YOUR DONATION CENTER, NOT BY CONTENT WITHIN THE SERVICES. THE COMPANY EXPRESSLY DISCLAIMS ALL LIABILITY FOR HEALTH-RELATED DECISIONS MADE IN RELIANCE ON CONTENT SHARED THROUGH THE SERVICES.

6. USER-GENERATED CONTENT

6.1 Ownership

You retain ownership of all content you post, upload, or transmit through the Services ("User Content"). By submitting User Content, you grant the Company a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the operation and promotion of the Services.

6.2 AI Training and Aggregated Use

The Company may use aggregated and de-identified versions of User Content to improve the Services, including AI training and product development. Your individual identifiable User Content is not used for AI training without your explicit consent. If we ever wish to use identifiable User Content for training purposes, we will request opt-in consent from you in your account settings before doing so.

6.3 Responsibility for User Content

You are solely responsible for all User Content you submit. You represent and warrant that: (a) you own or have the necessary licenses and rights to submit the User Content; (b) the User Content does not infringe any third-party intellectual property rights; (c) the User Content does not violate applicable law; and (d) the User Content complies with these Terms and any Community Rules established by the Company.

6.4 Content Moderation

The Company reserves the right, but is not obligated, to review, screen, edit, refuse, or remove any User Content at any time and for any reason, including content that violates these Terms or the Community Rules, with or without notice to you. The Company may also limit, suspend, or terminate accounts that repeatedly post content in violation of these Terms.

6.5 Content Retention After Account Deletion

User Content posted in community spaces may, at the Company's discretion and subject to applicable law, remain accessible in community spaces after account deactivation or deletion in anonymized form (such as "Deleted Member") to preserve the integrity of community discussions. You may request specific content removal by contacting us at info@liters.xyz, subject to applicable law and legitimate operational requirements.

7. INTELLECTUAL PROPERTY

7.1 Company Intellectual Property

All content, features, functionality, design, and materials constituting the Services — including but not limited to text, graphics, logos, icons, images, software, and the compilation thereof — are the exclusive property of Liters Inc. or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Trademarks

"Straw," "Straw+," and associated logos are trademarks of Liters Inc. Nothing in these Terms grants you any right to use any trademark, service mark, trade name, or logo of the Company without prior written consent.

7.3 Feedback

If you submit feedback, suggestions, or ideas regarding the Services, you grant the Company a perpetual, irrevocable, worldwide, royalty-free license to use such feedback for any purpose without compensation or attribution to you.

8. ACCOUNT DEACTIVATION AND DELETION

8.1 Deactivation

You may deactivate your account at any time through your account settings on iOS, Android, or web. Deactivation is reversible within ninety (90) days by logging back in. After ninety (90) days, deactivated accounts are automatically marked for permanent deletion.

Deactivation does not cancel any active Straw+ subscription. To cancel your subscription, see Section 3.

8.2 Permanent Deletion

You may permanently delete your account at any time through:

  • In-app deletion via your account settings on iOS, Android, or web (immediate, irreversible)

  • Email-based deletion by emailing info@liters.xyz from your registered email address

Permanent deletion is processed within thirty (30) days for active systems and ninety (90) days for backups.

Deletion does not cancel any active Straw+ subscription. You must separately cancel through Apple, Google, or Stripe to stop further charges.

8.3 Termination by the Company

The Company reserves the right to suspend or permanently terminate your account and access to the Services at any time, with or without cause and with or without notice, including for violation of these Terms or the Community Rules. Upon termination, your right to use the Services ceases immediately.

8.4 Effect of Termination

Upon termination, all licenses granted to you under these Terms immediately terminate. Sections that by their nature should survive termination shall survive, including Sections 6, 7, 9, 10, 11, and 12.

9. THIRD-PARTY SERVICES AND PLATFORM TERMS

9.1 Third-Party Services

The Services integrate with or link to third-party services, including Apple In-App Purchase, Google Play Billing, Stripe, push notification providers, analytics providers, and others described in our Privacy Policy. Your use of such third-party services is governed by their respective terms of service and privacy policies. The Company is not responsible for the content, practices, or policies of third-party services.

9.2 Apple App Store

If you access the Services through our iOS application:

  • These Terms are between you and Liters Inc., not Apple, Inc. Apple is not responsible for the Services or their content

  • Apple has no obligation to furnish maintenance or support services for the iOS application

  • In the event of failure to conform to applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application; to the maximum extent permitted by law, Apple has no other warranty obligation

  • Apple is not responsible for addressing claims by you or third parties relating to the iOS application

  • If a third party claims the iOS application infringes intellectual property rights, Apple is not responsible for the investigation, defense, settlement, or discharge of such claim

  • You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties

  • Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them

9.3 Google Play Store

If you access the Services through our Android application, your use is also subject to Google Play's Terms of Service. Google is not a party to these Terms.

10. DISCLAIMERS OF WARRANTIES

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

THE COMPANY DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) DEFECTS WILL BE CORRECTED; (C) THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE INFORMATION OR CONTENT AVAILABLE THROUGH THE SERVICES IS ACCURATE, COMPLETE, OR RELIABLE; OR (E) THE SERVICES WILL MEET YOUR REQUIREMENTS.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your User Content; (c) your use of the Services; (d) your violation of any rights of a third party; or (e) decisions you make regarding plasma donation based on content within the Services.

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles.

13.2 Informal Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall first be subject to informal resolution. You agree to contact the Company at info@liters.xyz and provide a written description of the dispute before initiating any formal proceeding. The parties agree to negotiate in good faith for a period of thirty (30) days following such notice.

13.3 Binding Arbitration

If informal resolution is unsuccessful, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted in Wyoming or by remote proceedings. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

13.4 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13.5 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or unauthorized access to the Services.

14. MODIFICATIONS TO TERMS

The Company reserves the right to modify these Terms at any time. Material modifications will be communicated to you by email, by in-app notice, or by prominent notice on the Services at least fourteen (14) days prior to the effective date of such modifications. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the revised Terms.

15. MISCELLANEOUS

Entire Agreement: These Terms, together with the Privacy Policy and any Community Rules, constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

Waiver: The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or any rights hereunder without the prior written consent of the Company. The Company may freely assign these Terms.

Force Majeure: The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control.

Notices: Notices to the Company shall be sent to info@liters.xyz. Notices to you shall be sent to the email address associated with your account.

16. CONTACT INFORMATION

For questions regarding these Terms, contact:

Liters Inc. 30 North Gould St, STE N Sheridan, WY 82801 United States

Email: info@liters.xyz Website: straw.community